Qualifications:
• Requires organizational and communications skills and a thorough understanding of our internal processes. Interface with customers to promote and support local and national projects and installations
Responsibilities:
• Become proficient with internal project management software as it applies to tracking all aspects of order flow.
• Work with customers in the development of sales proposals. This includes project walk-throughs, on- site presence.
• Manage job-related materials and their deployment from ordering through completion of the project.
• Develop man load requirements and installer skill sets required to support the installation
• Manage a team of technicians from start to completion of projects and installations.
• Interface with internal departments to ensure all aspects of each order are completed effectively.
• Coordinate the delivery of materials and specific tools required to support the installation
• Maintain awareness of the status of all assigned projects and installations throughout their lifespan.
• Responsible for the overall Quality Assurance of each order
• Lead by example and mentor subordinates.
Skills and Abilities:
• Knowledgeable and proficient in the use of Microsoft Word and Excel. Ability to create spreadsheets and word documents.
• Ability to understand and communicate with our customers.
• Ability to work in a changing environment.
• Ability to be sensitive to our customer’s dynamic needs
• Ability to respond to sensitive inquires and complaints
• Ability and confidence to make key decisions that affect all facets of an installation order CBM of America is an Equal Opportunity Employer
Physical Demands:
• The employee will be required to use his/her hands 75% of the time to type, write, and handle paperwork. Additionally, he/she may need to participate in the physical aspects of equipment installation.
• The employee will be sitting at a desk 50% of the time with walking between offices and other work areas.
• The employee may, from time to time, be required to lift weight (i.e., paper boxes and products) up to 30 pounds.
• Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer and will perform equipment installation.
Work Environment:
• The work environment will consist of a business office setting as well as typical telecom equipment areas and data centers.
• There will be travel approximately 50 percent of the time that will require overnight stays as our customers have national presence.