CBM of America | 1-800-881-8202 | careers@cbmusa.com | www.cbmusa.com
Installation Supervisor
Preface:
CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated, and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises.
Summary:
Responsible for providing CBM representation in relation to critical installation opportunities in various critical facility environments. Will assist in the development and implementation of new procedures for special projects and will be the liaison between engineering/warehousing and installation services. This person will report directly to the Manager of Installation Services.
Responsibilities:
•Interface with customers to promote and support local and national projects and installations.
•Become proficient with internal project management software as it applies to tracking all aspects of order flow.
•Work with customers in the development of sales proposals. This includes project walk-throughs, on-site presence.
•Manage job-related materials and their deployment from ordering through completion of the project.
•Develop man load requirements and installer skill sets required to support the installation.
•Manage a team of technicians from start to completion of projects and installations.
•Interface with internal departments to ensure all aspects of each order are completed effectively.
•Coordinate the delivery of materials and specific tools required to support the installation.
•Maintain awareness of the status of all assigned projects and installations throughout their lifespan.
•Responsible for the overall Quality Assurance of each order.
•Lead by example and mentor subordinates.
•Performs other related duties as assigned by management.
Qualifications:
●Minimum of 5 years experience in telecom services/operations.
●Requires organizational and communications skills and a thorough understanding of our internal processes.
Knowledge, Skills, and Abilities:
●Knowledgeable and proficient in the use of Microsoft Word and Excel. Ability to create spreadsheets and Word documents.
●Ability to understand and communicate with our customers.
●Ability to work in a changing environment.
●Ability to be sensitive to our customer’s dynamic needs.
●Ability to respond to sensitive inquiries and complaints.
●Ability and confidence to make key decisions that affect all facets of an installation order.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
●The employee will be required to use his/her hands 20% of the time to type, write, and handle paperwork. Additionally, he/she may need to participate in the physical aspects of equipment installation.
●The employee will be sitting at a desk 30% of the time with walking between offices and other work areas.
●The employee may, from time to time, be required to lift weight (i.e., paper boxes and products) up to 30 pounds.
●Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at a computer and will also perform equipment installation.
Work Environment:
●The work environment will consist of a business office setting as well as typical telecom equipment areas and data centers.
● Travel between 10-20% of the time will require overnight stays as our customers have a national presence.
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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. _________________________________________________________________________________________________
EEOC Statement: CBM is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.