Reports to:
Responsibilities:
- Interface with customers to promote and support local and national projects and installations.
- Become proficient with internal project management software as it applies to tracking all aspects of order flow.
- Work with customers in the development of sales proposals. This includes project walk-throughs, on-sitepresence.
- Manage job-related materials and their deployment from ordering through completion of the project.
- Develop man load requirements and installer skill sets required to support the installation.
- Manage a team of technicians from start to completion of projects and installations.
- Interface with internal departments to ensure all aspects of each order are completed effectively.
- Coordinate the delivery of materials and specific tools required to support the installation.
- Maintain awareness of the status of all assigned projects and installations throughout their lifespan.
- Responsible for the overall Quality Assurance of each order.
- Lead by example and mentor subordinates
Qualifications:
- Minimum of 8 years’ experience in telecom services/operations.
- Minimum of 4 years' experience in data center management.
- Minimum of 2 years' experience in data center builds (rack-n-stack, overhead infrastructure).
- Requires organizational and communications skills and a thorough understanding of our internal processes.
Skills and Abilities:
- Knowledgeable and proficient in the use of Microsoft Word and Excel. Ability to create spread sheets and worddocuments.
- Ability to understand and communicate with our customers.
- Ability to work in a changing environment.
- Ability to be sensitive to our customer’s dynamic needs.
- Ability to respond to sensitive inquires and complaints.
- Ability and confidence to make key decisions that affect all facets of an installation order.
Physical Demands:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee will be required to use his/her hands 20% of the time to type, write, and handle paperwork.Additionally, the resource may need to participate in the physical aspects of equipment installation.
- The employee will be sitting at a desk 30% of the time with walking between offices and other work areas.
- The employee may, from time to time, be required to lift weight (i.e., paper boxes and products) up to 30 pounds.
- Close vision (clear vision at 20 inches or less) is generally required, as the employee will be working at acomputer and will also perform equipment installation.
Work Environment:
- The work environment will consist of a business office setting as well as typical telecom equipment areas and data centers.
- There will be travel approximately 50 percent of the time that will require overnight stays as our customers have a national presence.
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The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic
as outlined by federal, state or local laws.