CBM of America, LLC
IT Technician
Preface:
CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated, and passionate professionals, who are intensely focused on
delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every
service, on time with the highest quality possible. To build a company that always keeps its promises.
Summary:
The Information Technology Technician is responsible for performing a range of duties to support, fix, and maintain the hardware and software systems throughout CBM of America. Ideal candidates
have a knack for troubleshooting, working to identify root causes, and providing suggestions for continuous improvement. Join a team with over 30 years of experience as an innovator and provider of custom networking solutions for the communications industry.
Supervisor Responsibilities:
• None
Duties and Responsibilities:
• Support the computers, peripherals, network, wireless, and VoIP phones, both on-premise and at remote locations.
• Troubleshoot computer problems, outages, and other system issues as necessary.
• Install hardware and peripheral components such as memory, SSDs, monitors, keyboards, and printers.
• Initiate local computer and equipment repairs, and coordinate vendor repairs.
• Install and support software such as Windows, Microsoft Office, AntiVirus, and other applications.
• Respond to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
• Administer the enterprise Google Workspace system.
• Participate in disaster recovery procedures and testing.
• Suggest improvements to IT processes, and work to implement enhancements and new procedures as necessary.
• Maintain IT assets and licenses in the tracking system.
• Assist in making and running cables.
• Perform other related duties as assigned.
• Up to 10% travel.
Education and Experience:
● Associate’s degree in Computer Science or Information Systems and/or 3+ years of work experience in a similar role.
● CompTIA A+ or equivalent experience preferred. Additional certifications are a plus.
● Microsoft Certified Professional MCP or greater.
● MCITP preferred.
● Cisco CCNA a plus.
Required Skills and Abilities:
• Efficient and effective communication with customers and colleagues via web conference, email, phone, and in person.
• Ability to analyze, diagnose problems, and work independently to solve them.
• Work on multiple simultaneous projects. Follow through issues to completion.
• Work well within the team and collaborate cross-functionally.
• Proficient in troubleshooting systems, software installation, and accurate database record keeping.
• Strong knowledge of hardware, software, and operating systems.
• Thorough understanding of Microsoft Windows, Google Workspace, Microsoft Office (Word, Excel, PowerPoint, and Visio), Microsoft Active Directory, Antivirus, and Internet cloud-based applications.
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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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EEOC Statement: CBM is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.